Commercial privacy policy

‍What is this commercial privacy policy?

‍Aire Innovate Limited is a privately owned company and not part of any other group of companies.

Our privacy policy pertains only to Aire Innovate Limited and explains how we use any personal information we collect about you when you use our website or other method of communication with us. This policy explains what we do with information we collect about you when you:

• visit our website
• use one of our services
• apply for a job or work as a contractor for us

There are laws allowing us to collect and keep this information to:

• meet our contractual obligations
• provide products and services to you
• help us develop our products and services
• grow our business
• protect our systems
• detect and prevent fraud

The law also gives you certain rights relating to information we collect and use. Please see the sections on your rights and how to exercise your rights for more information.

By visiting the Aire Innovate Limited website you accept and consent to the practices described in this policy. So, please read it carefully. You should also read our terms and conditions.

For the purpose of the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 1998 2018 (the Act), the data controller is:

Andrew Martin
Aire Innovate Limited
Aireside House
24 Aire Street
Leeds
LS1 4HT

What 'personal information' means

‍In this policy, 'personal Information' means information or an information set that identifies or could be used to identify an individual directly or indirectly. Except as described in this policy, Aire Innovate Limited will not give, sell, rent, or loan any personal information to any third party.

Personal information does not include 'usage data' which we define as encoded or anonymised information or aggregated data we collect about a group or category of services, features, or users which does not contain personally identifying information.

Usage data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service.

In addition to collecting and using usage data ourselves, we may share usage data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers’ needs and improve the Service as well as for advertising and marketing purposes.

‍What we collect and use

• name and address
• company name and address
• your website address
• email address
• phone number
• education and employment history

‍We collect this information

when you:

• fill in a contact form on our website
• contact us another way, for example by phone or email
• subscribe to our newsletter
• request information from us
• report a problem with our site

‍How we use this information

• carry out our obligations in any contracts we enter into with you
  
• provide information about products and services you request
• provide information about goods and services that are similar to the ones you have already enquired about or purchased
• process job applications
• let you know about changes to our services
• make sure our website works effectively for you and your device (for example, a computer, laptop or mobile)
• provide information about goods or services we think might interest you

What we do with information we automatically collect

Technical information:

• the internet protocol (IP) address used to connect your device to the internet
• log-in information
• browser type and version
• time zone setting
• browser plug-in types and versions
• operating system and platform

Information about your contact with us:

• full website addresses for sites you use to get to our site and while using our site, and the sites you go to when leaving our site
• date and time you access those sites
• products you viewed or searched for
• page response times
• page interaction information (for example scrolling, clicks and mouse-overs)
• how you browse away from the page
• phone number used to contact us

When we collect this information

‍Whenever you visit our website or call us by telephone.

‍How we use this information

• manage our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• make sure our website works effectively for you and your device
• allow you to participate in interactive features of our service
• help us keep our site safe and secure
• suggest goods or services that may be of interest you

What we do with information from other sources

‍We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with other organisations (including, for example, business partners, sub-contractors in technical and hosting services, analytics providers, social networks and search information providers) and may receive information about you from them.

We may combine information from these other sources with the information you give to us and the information we automatically collect about you. We may use this combined information for the purposes set out above (depending on the types of information we receive).

Protection of information

Aire Innovate Limited is committed to ensuring the security of your personal information. We use commercially reasonable technological, physical, and administrative security safeguards, such as firewalls and carefully developed security features, to protect the confidentiality and security of your personal information within the Service and the Sites.

When you enter confidential information (such as login credentials or information submitted from within the Service) we encrypt the transmission of that information using secure socket layer technology (SSL).

These technologies, procedures and other measures are used in an effort to ensure that your data is safe, secure and only available to you and to those you authorised to access your data.

However, no internet, email, or other electronic transmission is ever fully secure or error-free, so you should take care in deciding what information you send to us in this way.

Aire Innovate Limited is not responsible for the functionality or security measures of any third party.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties.

Aire Innovate Limited does not endorse and is not responsible for the practices of third parties or their websites or applications. We do not determine and are not responsible for the privacy practices or the content of websites or applications operated by third parties.

Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.

We are not responsible for and we do not control any third parties that you authorise to access your user content. If you are using a third-party website or service and you allow such a third-party access to your user content, you do so at your own risk.

‍Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@aireinnovate.com and type ‘unsubscribe’ in the subject title.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For more information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Aire Logic Limited websites use cookies to provide users with an enhanced browsing experience and also to allow us to improve our websites. You can accept or decline cookies on your first visit to this site.‍

Which cookies are used on Aire innovate Limited websites?

‍We use the types of cookies explained below on our sites, following the International Chamber of Commerce descriptions for them. By using any of our sites, you agree that we can place these types of cookies on your device:

Strictly necessary cookies

These are cookies that are required to enable users to login securely and navigate around the site. And (where appropriate) to enable us to tailor the content to fit the needs of the visitors. They include, for example, cookies that enable you to log into and use the secure area of our site.

Without these cookies, you will not be able to access the login area, and on the public area of the site, we cannot ensure that the correct web pages load or that the site performs as well as we intend it to.

Performance cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Functionality cookies

These are used to recognise you when you return to our website, so that, for example, your last view of any slideshow is saved or the homepage defaults to the correct version depending on your preferences (for example, your choice of screen view).

Targeting/advertising cookies

This type of cookie records your visit to our websites, the pages you have visited and the links you have followed or used to enter the site. Depending on the pages that you have visited, the cookie may trigger advertising for Aire Innovate Limited on third-party websites either related or unrelated to the business of Aire Innovate Limited.

For example, an Aire Innovate Limited advert may be displayed on a media, news, sports or general interest website that you may visit.

The targeting cookies may also be used for re-targeting or offer based promotional uses by Aire Innovate Limited from time to time. Please see the table below for a comprehensive list of the cookies used on each of the Aire Innovate Limited websites.

How long will the cookies remain?

The length of time for which any cookie remains on your device will depend on its type.

Session Cookies
‍These are temporary cookies, which only exist in the period you access the site and assist us in remembering your choice from a previous page, therefore avoiding having to re-enter information.

Persistent Cookies
These are cookies which remain on your device for up to a year after you have visited the site. These cookies help us to identify if you are a first time or frequent visitor. Whether a cookie is first or third party depends on where it comes from.

‍First party cookies
These are set by websites you go to

‍‍
‍Third party cookies
These are set outside organisations. For instance, you may be on a website that has ‘like’ and ‘share’ buttons for social network sites. If you click one, the social network site will put a ‘third party’ cookie on your device. That cookie may then collect data about you and send it to them too. You will need to set your privacy choices on their site, to tell them how they can use your data.

We use our own cookies and others from companies we work with such as social media, search engines and other advertising networks.

How do I disable or refuse cookies?

Most browsers are set to accept cookies, but you can alter this should you prefer. Your navigation of some of our sites may be less efficient if your browser is set to disable cookies.

Nevertheless, if you wish to restrict or block the cookies which are set by us, or indeed any other website, the ‘help’ function within your browser should assist.

For information on how to control cookies on the browser of your mobile device, you will need to refer to your handset manual. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on cookies.

What we do with information we automatically collect

Technical information, including:

• business partners, suppliers and sub-contractors to fulfil any contract we enter into with you
  
• analytics and search engine providers that help us improve and optimise our site
• providers of information, event and other marketing services working for us

If we buy or sell business assets, we may share your information with prospective buyers or sellers.

If Aire Innovate Limited (or substantially all of its assets) is sold to another organisation, information we hold about our users and customers will become one of the transferred assets.

We may share your information if we are under a duty to disclose or share your personal data to:

• comply with a legal obligation
  
• apply or enforce our terms and conditions of supply and other agreements
• protect the rights, property or safety of Aire Innovate Limited, our customers or others — this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

We will never sell your information to other organisations.‍

Where we store your information

‍We use a number of cloud-based products to help us process information we collect. By submitting your personal information, you agree for it to be transferred to, stored in or processed by these products. Some of them may process information outside of United Kingdom. We review what information is being processed and ensure your information is treated securely and in accordance with our privacy policy.

‍How long we keep your information

We have data retention policies and procedures to ensure we comply with our legal obligations in relation to the retention and deletion of personal information.

We store personal information only for as long as is necessary, for the purpose the data was collected or to comply with applicable legal, tax or regulatory requirements.

‍Your rights

Before collecting information about you, we will tell you if we intend to use it for marketing or share it with other organisations.

However, you have the right to ask us not to use your information for marketing. You can do this by ticking the appropriate boxes on the forms we use to collect your information. Alternatively, you can email info@aireinnovate.com.

You also have the right to:

• request a copy of the information that we hold about you
  
• correct inaccurate or incomplete data that we have about you
• ask for information about you to be deleted, in certain circumstances
• restrict how we use your information, where certain conditions apply
• ask us to transfer information about you to another organisation
• object to having your information used in certain ways (for example for marketing)
• object to automatic processing, including profiling
• not be subject to solely automated decisions that affect your legal status or rights‍

Access to your information and correction

You have the right to request a copy of the information that we hold about you. 

You can request a copy of your information directly from Aire Innovate. This can be done by completing our Information Request Form or by writing to us via the details below. 

Email: compliance@aireinnovate.com

Write to:

Compliance Team
Aire Innovate Limited
Aireside House
24-26 Aire Street
Leeds
LS1 4HT

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You also have the right to ask us to delete all of the data we hold on you.

We will acknowledge receipt of your request within two working days of receipt of the request. We will provide you with the information you requested within one calendar month of receipt of the request.

In instances where the request is assessed as complex, we may take an additional two calendar months (three calendar months total) to process the request in line with ICO guidance. If we assess your request as complex and require an extended timescale we will inform you of this within one calendar month.

‍

‍How to exercise your rights

To exercise any of these rights, please email compliance@aireinnovate.com. We will forward any requests you make to other organisations that may be involved in processing your information. We will reply to all requests, including requests for access to information, within one month.

‍Changes to our privacy policy

This policy was last updated on 18th April 2024.

We will post any future changes on this page and, where appropriate, notify you by email. Please check this page frequently for updates.

‍How to complain

‍If you are unhappy about how your information has been handled by Aire innnovate Limited or an organisation involved in how we use your information, you can make a complaint to our Data Protection Officer or the Information Commissioner’s Office:

‍Aire Innovate Limited Data Protection Officer‍

Andrew Martin
Aire innovate Ltd
Aireside House
24 Aire Street
Leeds
LS1 4HT

‍Information Commissioner's Office‍

Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Web: https://ico.org.uk/make-a-complaint/

‍Telephone: 0303 123 1113

‍Contact us

Please contact us if you have any questions, comments and requests in relation to this privacy policy or information we hold about you by emailing compliance@aireinnovate.com or writing to us at Aire Innovate Limited, Aireside House, 24-26 Aire Street, Leeds, LS1 4HT.